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FAQ

FAQ

Here is a collection of questions we have received from customers regarding our beeswax candles and products over the years. It's a work in progress and we will continue to update with new information weekly. If you have any questions that aren't answered here, feel free to contact us.

 

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Q. Why choose beeswax?

A. Beeswax is a byproduct of the honeybee. It is the only naturally occurring wax in the world. It burns brighter and longer than any other candle waxes. Unlike waxes that may emit toxins when burned, beeswax candles can actually clean the air by emitting negative ions. Burning beeswax is ideal for those who suffer from asthma or allergies. Beeswax candles are smokeless and dripless when burned under proper conditions, making them the candle of choice.

 

Q. Why shop at Toadily Handmade?

A. We are a family owned business who really cares about the quality of our product. Not only do we make the candles ourselves, we actually burn them! A great amount of time goes into testing each candle to ensure they will burn properly. Customer satisfaction is extremely important to us. In other words, if you are unhappy, we are unhappy. Our employees enjoy making beeswax candles. Each candle is individually hand crafted with respect and appreciation. We truly believe in beeswax and hope we can make the world brighter, one candle at a time.

 

Q. What kind of candles do you make?

A. We offer both solid and hand rolled beeswax candles. Our candles are made with 100% beeswax - ONLY beeswax. Our beeswax is lightly filtered to remove debris that could clog the wick. We use 100% cotton wick, manufactured in the USA that has not been chemically treated. Both our wick and our beeswax comes from trusted sources that we have used for over ten years.

 

Q. What is the difference between solid and hand rolled candles?

A. Our solid beeswax candles are hand poured into molds. We have a variety of sizes, designs and colors to choose from. Solid candles are slightly limited based on the design of the mold.

We use beeswax honeycomb sheets for all of our hand rolled candles. Due to the honeycomb pattern, there are small air pockets inside the candle. Because of this, our hand rolled candles burn faster than our solid candles. Our hand rolled candles can be completely customized. Customers can select the width and height of their hand rolled candles. Special requests can also be made by emailing us with your specifications.

 

Q. My shipping seems high?

A. When an order is placed online, several factors are involved in calculating the cost of shipping. Our shipping rates are determined by the USPS. Depending on the items ordered, shipping rates fluctuate and may appear inflated in some cases. Sometimes the shipping software calculates large orders to ship in several boxes. However, there are instances where we only use one box, which will reduce the cost of shipping. In this circumstance, the customer will be credited the difference. We use flat rate shipping boxes whenever possible, which may also reduce the shipping rate. If you want to place an order but are discouraged by the shipping fee, please feel free to contact us and we will be happy to discuss.

 

Q. How long will it take before my order is ready to ship?

A. With the exception of tea lights and certain votives, all candles are made when orders are placed. Orders typically ship within two to three days, however, large orders may take longer to complete. Custom orders take longer depending on quantity and specifications. For time sensitive orders, please email or call so we can accommodate your request.

 

Q. Do you ship in extreme weather?

A. Throughout the last ten years, we have shipped in hot summer months as well as cold winter months. Our orders are packaged carefully. Depending on the season, we are constantly keeping temperature in mind. During extreme temperatures, we highly recommend selecting priority mail as your shipping option. In addition, ALWAYS allow your package to reach room temperature before handling the product.

 

Q. How do you properly light a beeswax candle?

A. Beeswax candles should always be lit at the base of the wick. Keep the source of the flame in contact with the wick until a small pool of wax develops. We suggest using a utility lighter. We don't recommend using matches because the flame is not strong enough to completely light a beeswax candle. Because beeswax has a high melting point, it must be properly lit to ensure an optimal burn time. We made a video to instruct viewers how to light a beeswax candle.

 

Q. Where do you get your beeswax from?

A. All of our beeswax comes from trusted sources we have been in business with for over ten years. Our natural beeswax comes from beekeepers located in the USA, primarily in the Midwest. We purchase our ivory beeswax from a company located in the USA but it is sourced from beekeepers around the world. Our beeswax honeycomb sheets are purchased from a family owned business located in Southern California.

 

Q. What is the difference between natural and ivory beeswax?

A. Natural beeswax is taken straight from the hive. It is lightly filtered to remove any debris that might clog the wick as the candle burns. The natural beeswax retains the yellow color and the subtle honey scent. The ivory beeswax has been additionally filtered which removes the color as well as the scent. The filtration method is a natural process, our ivory wax has not been chemically bleached.

 

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